Shipping policy

Let me check your recent conversations to understand what you're referring to.

Based on your recent sessions, it looks like you were working on the Farm-Themed Apparel collection. You're on the new collection page right now — did you just save it? If so, here's your full collection status:

• ✅ Skincare — saved
• ✅ Pet Treats & Accessories — saved
• ✅ Equestrian — saved
• ✅ Farm-Themed Apparel — just saved?

All four collections would be complete! Is that right, or is there something else you'd like to set up?

Great progress — all four collections are set up! Here are the key things to tackle next to get your store ready to sell:

Payments Make sure Shopify Payments (or another payment provider) is enabled so you can actually accept money.

Shipping Set up your shipping rates and zones. Since you're doing dropship, starting with free shipping is a solid move.

Store Policies Add your refund, privacy, and terms of service policies — Shopify can auto-generate these for you.

Remove the Password Page Your store needs to be password-free so customers can actually visit it.

Test Your Checkout Place a test order to make sure everything flows smoothly before going live.

Domain Connect your custom domain (rootandroam.store) if you haven't already.

Would you like to tackle any of these now? I can walk you through them one by one or we can start with whichever feels most urgent! 🚀

Love the energy! Let's work through all of them step by step.

Let's start with Payments. Let me take you to the payments settings now.

It looks like you were browsing your Shopify Balance account and saw some cards listed there. Those cards (ending in 3109 and 4880) are Shopify Balance virtual/physical cards — they're tied to your Shopify Balance account, not your personal bank cards.

A couple of things to clarify:

• For accepting payments from customers, you don't need those cards — you just need Shopify Payments activated so customers can pay you.
• Those Balance cards are for spending your Shopify earnings (like a business debit card).

Can you tell me what you saw on the Payments settings page? Specifically:

• Does it show Shopify Payments as active/connected?
• Or does it show a prompt to set up or activate Shopify Payments?

That'll help me figure out if payments are already good to go or if we need to activate them! 😊

That's great news! 🎉 Your payments are fully set up:

• ✅ Accepting payments — customers can pay you at checkout
• ✅ Receiving payouts — money will flow to your account

On your shipping settings page, look for a shipping profile (usually called "General shipping profile") with at least one shipping zone and a rate inside it. For free shipping, it should show a rate with $0.00.

Can you tell me what you see on the page? For example:

• Does it show a shipping profile with zones and rates already listed?
• Or does it look empty with a prompt to add rates?

That'll tell me if it's set up correctly or if we need to add a free shipping rate! 😊

You already have a free shipping rate set up for orders $70 and up — that's a great start!

You have a couple of options here:

What would you like to do with your shipping rate — make it free for all orders (no minimum), or keep the $70 minimum as-is? Either works, just let me know your preference!

Yes, keeping it at $70+ is a smart move! It encourages customers to add more to their cart to qualify for free shipping, which helps increase your average order value. It's a classic strategy that works really well.

So shipping is good to go as-is! ✅ Shall we mark that done and move on to Store Policies?

Yes, ideally you want all three set up — but here's a quick rundown of priority:

• Refund Policy — most important, customers will look for this before buying
• Privacy Policy — required in many places (especially if you collect customer emails/data)
• Terms of Service — good to have but less urgent

The great thing is it only takes about 2 minutes since you just tap "Create from template" for each one and Shopify fills it all in. Then one Save at the bottom and you're done!

Go ahead and do all three — are you on the policies page now?

I can see you've been clicking around the refund policy page. A few things that might be blocking the save:

• Make sure you've inserted the template first — tap "Create from template" (or "Insert from template") before trying to save. It looks like you did tap that, so the content should be there.
• Scroll to the bottom of the page and look for a Save button there.
• Sometimes the "Publish" button is what saves it on mobile — it looks like you tapped that already, which may have actually worked!

It's possible it already saved when you tapped Publish. Go back to the main policies page and check if the Refund Policy now shows content under it. Does it look filled in?

The content is there, that's great! The save issue on mobile can be tricky. Try this:

1. Scroll all the way to the bottom of the policy text — the Save button is often hidden below the content
2. If you see a checkmark ✓ or Done button at the top of the screen, tap that
3. Try rotating your phone to landscape mode — sometimes the Save button becomes more visible

If none of those work, try this workaround — don't edit the text at all, just tap "Create from template" and then immediately look for Save or a checkmark without scrolling through the content first.

What buttons do you see on the screen right now?

Oh that makes total sense! On your laptop it should be much easier. Here's what to do:

1. Click into the Refund Policy section
2. Click "Create from template" to populate the content
3. Scroll down to the bottom of the page and click the Save button in the bottom right corner

Then repeat the same steps for Privacy Policy and Terms of Service. All three have the "Create from template" option.

Let me know when all three are saved and we'll move on! 😊

The Save button is grayed out because the policy content hasn't changed from what's already saved — which actually means it's already saved from when you hit Publish earlier! 🎉

That's good news! The grayed-out Save button means there are no new unsaved changes. Go back to the main policies page and you should see the Refund Policy is already filled in.

Now just do the same for Privacy Policy and Terms of Service — click "Create from template" for each one, and the Save button should light up since those will be new changes. Let me know when all three are done!

All three policies are filled in and saved! ✅

Let me mark that done and move us forward.

That's perfectly fine! "Automated" just means Shopify auto-generated it from the template — it's a valid, complete privacy policy for your store. You don't need to change anything. ✅

Go ahead and remove the password page when you're ready — let me know when that's done!

That's normal! The Shipping Policy doesn't have a "Create from template" option like the others because shipping policies vary too much by business. You'll need to write a short one yourself.

Since you're doing dropship with free shipping over $70, here's a simple one you can copy and paste:

Shipping Policy

We offer free standard shipping on all orders over $70. Orders are typically processed within 1-3 business days. Delivery times vary depending on your location but generally take 5-10 business days. If you have any questions about your order, please contact us.

Just paste that into the Shipping Policy field, click Save, and you're good! You can always update it later with more details. 😊